Full Feature Set

Everything You Need to Win
on WhatsApp

From bilingual AI to lead capture, broadcasting to deep analytics — Zena is the most complete WhatsApp Business platform built for UAE & GCC.

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AI & Automation

Bilingual AI That Thinks in Arabic & English

Not translation — actual bilingual intelligence. Zena's AI responds in Arabic and English simultaneously, automatically detecting your customer's language and switching mid-conversation.

  • Responds in Arabic + English in the same message
  • Auto-detects customer language from first message
  • Connects to your OpenAI or Google Gemini key
  • Zero markup on AI usage — you pay your provider directly
  • RAG knowledge base — upload docs, PDFs, website content
  • Business hours awareness — different reply outside hours
  • Contact personalisation — uses name and lead data
OpenAI GPT-4o Google Gemini Arabic NLP RAG Search
مرحبا! كم سعر الاشتراك الشهري؟
مرحبا! يبدأ سعر اشتراكنا من 149 درهم شهرياً.

Hello! Our subscription starts from AED 149/month. Would you like the full plan comparison?
Yes please! Do you have a free trial?
نعم، لدينا تجربة مجانية لمدة 14 يوماً بدون بطاقة ائتمان.

Yes! We offer a 14-day free trial — no credit card required. 🎉
Lead Management

AI Lead Capture — No Forms Required

Zena's AI captures leads conversationally through WhatsApp. It asks qualifying questions, validates answers, handles interruptions, and saves every lead to your CRM — automatically, in any language.

  • Conversational lead forms — no landing pages needed
  • AI detects lead intent from natural conversation
  • Question-aware — answers customer questions then re-asks
  • Validates email, phone, and custom fields
  • Arabic skip words (تخطي) and yes/no (نعم/لا) supported
  • Partial lead recovery — follows up after 30 min inactivity
  • WhatsApp notification to admin + assigned agent on capture
  • Lead status management (New → Contacted → Qualified → Closed)
Bilingual Auto-capture CRM sync Notifications
Full Name
Ahmed Al-Rashid
Email
ahmed@company.ae
Phone
+971 50 123 4567
Company
Al-Rashid Trading LLC
Best Time to Contact
Morning (9am–12pm)
✓ Lead Captured via WhatsApp AI
Team Inbox

One Inbox, Your Whole Team

Every WhatsApp conversation across all your numbers in one real-time inbox. Assign to agents, leave internal notes, detect collisions — and never let a message fall through the cracks.

  • Real-time inbox via Socket.io — no page refresh needed
  • Auto-assignment via round-robin (Growth+)
  • Collision detection — see when another agent is viewing
  • Internal notes — visible only to your team
  • Role-based access: Admin / Agent / Viewer
  • Filter inbox by WhatsApp number
  • Conversation assignment with agent notifications
  • AI toggle per conversation — enable or disable AI per chat
Real-time Multi-agent Multi-number RBAC
A
Ahmed Al-Rashid
I'd like to book an appointment for...
3
S
Sara Mohamed
What's the status of order #4821?
1
K
Khalid Al-Sayed
Thank you! Great service 👍
F
Fatima Al-Hashimi
مرحبا، هل لديكم عروض رمضان؟
2
Zena AI is handling 4 conversations
Broadcasting

Reach Thousands, Feel Personal

Send bulk WhatsApp campaigns to contacts from CSV, your contact list, or Google Sheets. Schedule deliveries, personalise with variables, and send rich media — all from one campaign builder.

  • CSV audience upload — all plans
  • Google Sheets audience + auto-trigger — Growth+
  • Campaign scheduling — Growth+
  • Rich media: images, PDFs, videos, documents
  • Variable personalisation (name, company, etc.)
  • Choose which WhatsApp number to send from
  • Delivery status tracking
  • Template builder with Meta validation
CSV Upload Google Sheets Rich Media Scheduling
2,847
Messages Sent
94%
Delivered
67%
Read
12%
Replied
Campaign: Ramadan Special Offer 🌙
2,684 delivered163 pending
CRM & Contacts

Your WhatsApp CRM, Built In

Every contact, every conversation, every lead — searchable and organised. No separate CRM needed. Zena keeps the full history in one place with AI-powered summaries.

  • Contact list with search and tagging
  • Full conversation timeline per contact — Growth+
  • AI conversation summary — Growth+
  • Lead history linked to contact
  • Add notes directly on contact card
  • Filter by tags, status, or number
Contact Timeline AI Summary Tags & Notes
A
Ahmed Al-Rashid
+971 50 123 4567 · Last seen 2h ago
✓ Lead Captured VIP Real Estate
AI Summary: Ahmed is interested in a 2BR apartment in Dubai Marina, budget AED 1.2M. Prefers morning calls. Follow up on Friday.
API & Integrations

Connect Zena to Your Stack

Zena's REST API and outbound webhooks let you connect to any tool — Zapier, your CRM, your website, or custom workflows. Available on Growth+ plans.

  • REST API — contacts, leads, conversations, messages
  • Outbound webhooks — real-time event delivery
  • HMAC-SHA256 signed payloads for security
  • 5 webhook events: lead captured, message received, conversation created & more
  • API key management (up to 5 keys)
  • Send messages programmatically via API
  • Google Sheets integration for broadcast audiences
REST API Webhooks Zapier-ready Google Sheets
View API Docs →
Webhook Event Example
{
  "event": "lead.captured",
  "data": {
    "contact_name": "Ahmed Al-Rashid",
    "data": {
      "Full Name": "Ahmed Al-Rashid",
      "Email": "ahmed@company.ae",
      "Phone": "+971501234567"
    }
  },
  "timestamp": "2026-03-17T09:41:00Z"
}
Complete Feature List

Every Tool You Could Need

🌐
Bilingual AI Replies
Arabic + English simultaneously in every AI message.
📚
Knowledge Base RAG
Upload docs and let AI answer from your business knowledge.
⚡
Rule-Based Chatbot
Keyword-triggered replies — no AI key needed for basic automation.
🕐
Business Hours
Custom outside-hours messages with next open time and SLA.
🔄
Auto-Assignment
Round-robin assigns new conversations to available agents.
👁️
Collision Detection
See when another agent is already viewing a conversation.
📱
Multi-Number Support
Connect multiple WhatsApp numbers to one dashboard.
📝
Template Builder
Create Meta-compliant templates with real-time validation and AI assist.
📊
Analytics Dashboard
Messages, AI replies, lead stats, daily chart, top contacts.
🔔
Lead Notifications
Instant WhatsApp alert to admin and assigned agent on lead capture.
🤖
Zena Assistant
In-dashboard AI helper to guide your team on using the platform.
🔐
RBAC Security
Admin, Agent, Viewer roles with granular route-level permissions.
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14-day free trial  ·  No credit card required  ·  Live in 48 hours