WhatsApp Number Management
for UAE and GCC Businesses
Connect multiple WhatsApp Business numbers to one Zena dashboard. Route conversations by number to the right team automatically. Manage every number from one place with no switching between accounts.
Multiple WhatsApp Numbers.
One Dashboard.
UAE businesses with multiple product lines, locations, or departments often run separate WhatsApp numbers for each. A sales number, a support number, an Arabic-language number, a branch-specific number. Managing these from different phones or different accounts means no unified view, no team inbox, and no analytics across the whole operation.
Zena WhatsApp number management lets you connect all your numbers to one dashboard. Every number has its own inbox, its own chatflows, its own templates, and its own analytics. Conversations from each number are routed to the right team automatically. Your whole operation runs from one place with full visibility across every number.
Everything Inside
WhatsApp Number Management
Connect, route, filter, and manage every WhatsApp number your business runs from one dashboard.
Connect Existing Numbers
Connect your existing WhatsApp Business numbers to Zena via Meta Embedded Signup. The process is OAuth-based and takes under 5 minutes per number. Your number migrates to the WhatsApp Cloud API and gains all Zena capabilities instantly. No number porting fee, no new number required.
Multiple Numbers per Account
Starter plans include 1 WhatsApp number. Growth plans include 3. Business plans include 6. Add extra numbers at AED 99/mo each on Growth and Business plans. Every number is managed from the same dashboard with the same team access and the same analytics view.
Number-Based Inbox Routing
On Business plans, configure automatic routing rules for each number. Conversations from your sales number go to the sales agent group. Conversations from your support number go to the support team. Conversations from your Arabic number go to Arabic-speaking agents. Routing rules run automatically for every incoming message.
Per-Number Inbox Filtering
Filter the shared inbox by WhatsApp number on all plans. See only conversations from your sales number, or only from your support number, without hiding the other conversations from other agents. Each team member can set their default number filter based on their role.
Per-Number Chatflows
Deploy different chatflows on different numbers. Your sales number runs a lead qualification flow. Your support number runs a ticket routing flow. Your Arabic-language number runs a fully Arabic chatflow. Each number has its own published flow configuration that runs independently.
Per-Number Templates
WhatsApp message templates are approved per number. Manage the template library for each connected number separately. Submit different templates for different numbers based on the use case. All template libraries are accessible from the same dashboard with a number selector filter.
Coexistence Detection
When a number is connected to Zena, coexistence detection checks whether the number was previously running on another WhatsApp solution. The system identifies any overlap and alerts you to resolve it before activating to prevent message duplication or account issues.
Per-Number Analytics
Filter all analytics reports by connected WhatsApp number. See message volume, lead capture rate, and broadcast performance for each number separately. Compare performance across numbers to identify which channels are most productive and where to focus team resources.
Number Management Runs
Across Every Feature.
Every Zena feature supports multiple numbers. Configure once per number and the whole platform respects the configuration.
WhatsApp Team Inbox
Filter the shared inbox by number. Route conversations from each number to the right team automatically on Business plans. Every agent sees the conversations relevant to their role.
Bilingual AI Chatbot
Configure different AI settings per number. Your Arabic number runs an Arabic-first chatbot. Your English number runs English-first. Different knowledge bases per number if needed.
AI Lead Capture
Run different lead capture flows on different numbers. Your sales number captures buyer leads. Your rental number captures tenant enquiries. Each flow is tracked separately per number.
Chatflow Builder
Deploy different published chatflows to different numbers. Each number runs the flow configured for its specific purpose independently from other numbers.
Bulk Broadcasting
Select which number to send each broadcast campaign from. Send product offers from your sales number and service reminders from your support number using separate audiences.
CRM and Contacts
Contacts from all connected numbers are managed in one unified CRM. Filter contacts by which number they came from to segment by product line or location.
Message Templates
Templates are approved per number. Manage separate template libraries for each connected number from one dashboard with a number selector filter.
Team Management
Number-based routing uses your team structure. Assign specific agent groups to specific numbers. Every routing rule uses the roles and teams you have already configured.
Analytics
Filter all analytics by number. Compare performance across numbers. Identify your highest-volume number and allocate team resources accordingly.
Integrations and API
Specify which number to use per API call. Trigger broadcasts and messages from different numbers based on the event type in your external system.
Owner AI Companions
Owner AI Companions run on your personal WhatsApp number separately from the business numbers connected to Zena. Personal and business WhatsApp are always kept distinct.
Security
WhatsApp API tokens for each connected number are encrypted with AES-256. No token is ever exposed in the dashboard or in API responses. Stored securely in UAE data centres.
WhatsApp Number Management
Common Questions
How many WhatsApp numbers can I connect to Zena?
Can I use my existing WhatsApp Business number with Zena?
What is number-based inbox routing?
1 Number on Starter.
Up to 6 on Business.
Starter includes 1 number. Growth includes 3. Business includes 6 with number-based routing. Add extra numbers at AED 99/mo on Growth and Business plans.
All Your WhatsApp Numbers.
One Dashboard.
Connect your first WhatsApp number in under 5 minutes. 14-day free trial. No credit card. Billed in AED.