Every shipped Zena feature on every plan · Plans from AED 249/month + 5% VAT · Zero markup on Meta message fees ·   Every shipped Zena feature on every plan · Plans from AED 249/month + 5% VAT · Zero markup on Meta message fees ·  
Zena AI - Make your Business Whatsapp Native | Product Hunt Sign In Go WhatsApp Native →
Full Feature Set

Everything You Need To Win
on WhatsApp

From multilingual AI to lead capture, broadcasting to deep analytics: Zena is the WhatsApp Business platform built for UAE & GCC, end to end.

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A conversation. A connected business. Bring your team, automation and customer context together.
A conversation. A connected business.Bring your team, automation and customer context together.

Explore the Zena platform

Find the tools your business needs, from first message to follow-up.

AI & Automation

Bilingual AI That Thinks in Arabic & English

Not translation. Actual multilingual intelligence. Zena's AI detects the customer's language from every message and responds in kind - by text or voice - with supported routing for Arabic, English, Hindi and Malayalam, plus mixed-language handling.

  • Routes replies to the customer’s supported language, including Arabic and English
  • Auto-detects customer language from first message
  • Bring your own AI key on every plan; Zena manages model selection
  • With BYOK, text AI uses your key and no text credits; voice still uses voice credits
  • Knowledge and memory storage: 500 MB (Starter), 2 GB (Growth), 5 GB (Business)
  • AI conversation summaries on all plans
  • AI context retention across sessions on every plan, within your storage allowance
  • AI Companion: coming soon, with access through a managed waitlist
  • Business hours awareness: different behaviour outside hours
  • Contact personalisation using name and lead data
Managed AI models Bring your own key Arabic NLP RAG Search Context Retention Owner Companion
Explore Multilingual AI Chatbot
Multilingual AI ChatbotFeature illustration
Lead Management

AI Lead Capture: No Forms Required

Zena's AI captures leads conversationally through WhatsApp. It asks qualifying questions, validates answers, handles interruptions, and saves every lead to your CRM automatically, in any language.

  • Conversational lead forms, no landing pages needed
  • AI detects lead intent from natural conversation
  • Question-aware: answers questions mid-flow then re-asks
  • Validates email, phone, and custom fields
  • Arabic skip words (تخطي) and yes/no (نعم/لا) supported
  • Partial lead handling: incomplete data can be preserved when a collection session expires
  • Lead alerts to configured owner destinations, with delivery outcomes tracked
  • Lead status management (New → Contacted → Qualified → Closed)
Bilingual Auto-capture CRM sync Notifications
Explore AI Lead Capture
AI Lead CaptureFeature illustration
Team Inbox

One Inbox, Your Whole Team

Every WhatsApp conversation across all your numbers in one real-time inbox. Assign to agents, leave internal notes, detect collisions, so no message falls through the cracks.

  • Real-time inbox via Socket.io, no page refresh needed
  • Auto-assignment via round-robin on every plan
  • Collision detection: see when another agent is viewing
  • Internal notes visible only to your team
  • Role-based access: Superadmin / Admin / Agent / Viewer
  • Filter inbox by WhatsApp number
  • Conversation assignment with agent notifications
  • AI toggle per conversation: enable or disable AI per chat
Real-time Multi-agent Multi-number RBAC
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Team InboxFeature illustration
Broadcasting

Reach Thousands, Feel Personal

Send bulk WhatsApp campaigns to contacts from CSV, your contact list, or Google Sheets. Schedule deliveries, personalise with variables, and send rich media, all from one campaign builder.

  • CSV audience upload on all plans
  • Google Sheets audience sync on every plan
  • Google Sheets auto-trigger on new rows on every plan
  • Campaign scheduling on every plan
  • Rich media: images, PDFs, videos, documents
  • Variable personalisation (name, company, etc.)
  • Choose which WhatsApp number to send from
  • Delivery status tracking
  • Template builder with Meta validation
CSV Upload Google Sheets Rich Media Scheduling
Explore Bulk Broadcasting
Bulk BroadcastingFeature illustration
CRM & Contacts

Your WhatsApp CRM, Built In

Every contact, every conversation, every lead: searchable and organised. No separate CRM needed. Zena keeps available history in one place with AI-powered summaries, within your plan’s retention allowance.

  • Contact list with search and tagging
  • Full conversation timeline per contact
  • AI conversation summaries on every plan
  • Lead history linked to contact
  • Add notes directly on contact card
  • Filter by tags, status, or number
Contact Timeline AI Summary Tags & Notes
Explore CRM & Contacts
CRM & ContactsFeature illustration
Integrations

Developer-friendly REST API

Connect Zena to your CRM, helpdesk, ecommerce store, or internal tools. The REST API handles contacts, leads, conversations, and messages, while signed outbound webhooks let your receiving systems verify supported event deliveries.

  • Inbound automation webhooks use a configured shared secret on every plan
  • Read-only REST API (contacts, leads, conversations) on every plan
  • Outbound webhooks: fire events to your endpoint on every plan
  • Scoped REST API for supported reads, updates and message sends on every plan; monthly capacity applies
  • Meta Conversions API for ad attribution on every plan
  • Zena AI - Automate WhatsApp n8n node on every plan
  • API keys with scoped permissions per key
  • Integration with Zapier and Make via webhooks
Explore API & Integrations
API & IntegrationsFeature illustration
Complete Feature List

Every Tool You Could Need

Business Hours

Custom outside-hours messages with your opening times and response expectations.

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Analytics Dashboard

Recorded message totals, incoming messages, AI replies, aggregate agent replies and lead-status counts.

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Lead Notifications

WhatsApp lead alerts to configured owner destinations, with status recorded for follow-up.

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RBAC Security

Role-based access for your team, with permissions matched to responsibilities. Included agent capacity differs by plan.

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Visual Chatflow Builder

Drag-and-drop WhatsApp automation canvas with conditions, delays and webhooks on every plan. Active published flows and automation starts depend on your capacity.

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AI Context Retention

AI uses conversation context across sessions for more relevant replies. Knowledge and memory storage depends on your plan capacity.

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Owner Companion AI

AI Companion is coming soon. Join the managed waitlist for updates on availability; it is not a live feature included today.

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AI Conversation Summaries

AI-generated conversation summaries on the contact card. Available on every plan; refresh timing depends on conversation activity.

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Questions, answered

Before you get started

Does Zena support Arabic?

Zena supports multilingual reply routing, including Arabic, English, Hindi and Malayalam. Voice replies depend on configured synthesis settings and may fall back to text.

How quickly can I go live on WhatsApp?

Setup depends on your WhatsApp number, account eligibility and the connection route you choose. Coexistence does not require Cloud API verification documents such as a trade licence or utility bill.

Do I need to switch my CRM to use Zena?

No. Zena connects to your existing CRM, bookings system, or any tool via REST API and webhooks. It adds a WhatsApp layer on top of your current stack without replacing anything.

What WhatsApp features does Zena include?

Zena includes a multilingual AI chatbot, multi-agent shared team inbox, bulk broadcasting, AI lead capture, WhatsApp CRM contacts, visual chatflow builder, message templates, and analytics, all in one platform.

How does Zena connect my WhatsApp number?

Zena supports WhatsApp Business connectivity through Meta’s platform. Choose the connection route that fits your number, including Coexistence where eligible. Your Zena subscription and Meta messaging fees are separate.

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Experience the Zena Advantage

Built for UAE and GCC businesses that take WhatsApp seriously.

Go WhatsApp Native → View Pricing

Every shipped feature on every plan · Choose your capacity · Meta fees are separate with zero Zena markup