Multilingual AI Chatbot for WhatsApp -
Multilingual Replies, Text and Voice
Detects your customer's language from the first message and can reply automatically - as a text message or a WhatsApp voice note. Arabic, English, Hindi and Malayalam, with supported mixed-language inputs. One chatbot for every customer your UAE business serves.
One AI Chatbot.
Multilingual Replies. Text or Voice.
The UAE has one of the world's most diverse workforces - customers message you in Arabic, English, Hindi, Urdu, Tagalog, Bengali, and more. A single-language workflow can leave customers repeating themselves or waiting for someone who can help. Language routing needs to reflect the customers your team serves.
Zena's AI detects the language of every incoming message and replies in kind - by text or by WhatsApp voice note, whichever fits the conversation. No configuration, no language selection menus, no separate bots. One chatbot handles every customer in your WhatsApp inbox, 24 hours a day, from your own business knowledge base.
For Dubai-specific setup, pricing, and Coexistence details, see Zena's AI-powered WhatsApp chatbot Dubai page.
What's Inside the
Multilingual AI Chatbot
Every capability designed around how UAE and GCC customers actually communicate on WhatsApp.
Auto Language Detection
The chatbot uses customer wording, conversation context and saved preferences to select a reply language. Current routing covers Arabic, English, Hindi and Malayalam, including supported Arabizi, Hinglish, Manglish and mixed-language inputs. Review the languages your customers need during setup rather than assuming universal coverage.
Voice Message Replies
The AI can reply with WhatsApp voice notes as well as text when voice replies and the speech service are configured. Supported language routing guides the generated audio, which uses voice credits. A text response can remain available if generation or upload cannot complete before sending, so review the voice setup before rollout.
RAG Knowledge Base
Upload your product catalogue, FAQs, pricing sheets, policies, and service details. The multilingual WhatsApp chatbot searches your documents using Retrieval Augmented Generation to answer customer questions from your actual business content. Not generic AI training data. Knowledge and memory storage: 500 MB on Starter, 2 GB on Growth and 5 GB on Business.
Bring Your Own API Key
Use your own AI key on every plan. Text AI runs on your key and uses no text credits; you pay your provider directly for that usage. Voice notes and spoken replies still use voice credits. Zena selects and manages the model for quality and cost, so there is no model-selection setting to configure.
Zena AI Credits Pack
No API account needed to use included AI credits. Each month, Starter adds 200 text + 200 voice credits, Growth 600 + 600 and Business 1,000 + 1,000. An AED 99 one-time top-up adds 1,000 text + 1,000 voice credits, exclusive of 5% VAT. Included and purchased credits roll over and never expire.
Business Hours Awareness
Set your working hours and the chatbot adjusts its behaviour automatically. Outside hours it collects contact details, sets customer expectations, and sends a custom message in the customer language. Your business is always responsive even when your team is not available.
Contact Personalisation
The chatbot uses the customer name and any previously captured lead data to personalise every response. Interactions feel human, not robotic. Returning customers are greeted by name and the chatbot can use saved context on every plan. Knowledge and memory storage and retained history vary by plan capacity.
Rule-Based Triggers
Set keyword triggers that fire specific responses without any AI involvement. No API key required, no cost per message. Perfect for WhatsApp menus, pricing requests, location queries, and any fixed response that does not need AI to generate every time.
AI Conversation Summaries
Eligible conversations can receive an AI-generated English summary on the contact card: what was discussed, what was promised and what needs follow-up. Background processing refreshes inactive conversations when AI access is available. Agents can use the saved summary alongside the original messages when they prepare their next response.
Three Steps to Set Up
the Multilingual AI Chatbot
No developer, no complex configuration. Connect, upload, and go live.
Connect Your AI Provider
Use the included monthly AI credits or add your own AI key in Settings. Zena selects and manages the model. With BYOK, text AI uses your key while voice notes and spoken replies still use voice credits.
Upload Your Knowledge Base
Upload your product docs, FAQs, pricing sheets, and policies. Zena processes them with RAG so the chatbot answers from your actual business content using supported language routing. Review the answers against your source material before rollout.
Go Live - Text and Voice
Enable the multilingual AI chatbot on your WhatsApp number and choose whether it replies by text, voice, or both. Every incoming message is handled automatically in the customer's language, 24/7, while your team focuses on qualified leads and complex cases only.
Every UAE Business Getting
WhatsApp Enquiries in Multilingual Replies
If your customers message you on WhatsApp in Arabic, English, Hindi, Urdu, or other languages, confirm the supported routing and voice configuration before rollout.
Real Estate Agencies
Dubai and Abu Dhabi property enquiries arrive in Arabic, English, and Hindi at all hours. A multilingual WhatsApp chatbot answers property availability questions in the customer's language, shares listings from your knowledge base, qualifies buyers by budget and area, and captures viewing requests for the team to confirm. Brokers can review the saved enquiry and conversation context before arranging the next step with the customer.
Healthcare Clinics and Medical Centres
UAE patients message clinics in Arabic, English, Hindi and Malayalam asking about consultations, treatment costs, doctor availability, and appointment slots. The AI chatbot answers in the patient's language - as a text reply or a voice note - from your clinic knowledge base, collects details for follow-up, and handles outside-hours messages with an appropriate response.
Retail and E-commerce
Product questions, stock availability, pricing, delivery timelines, and return policies. UAE customers ask all of these on WhatsApp before they buy - in Arabic, English, Hindi or Malayalam. The AI chatbot can answer automatically in the customer's language using your product catalogue as its knowledge base, reducing the volume of repetitive queries your team handles every day.
Education and Training Centres
Course enquiries, tuition fees, schedules, entry requirements, and enrollment steps arrive on WhatsApp from students speaking Arabic, English, Hindi and Malayalam. The chatbot answers accurately in the student's language - from your course documentation - and captures their contact details for your admissions team automatically. Voice note replies make complex answers easier to absorb.
F&B, Restaurants and Hospitality
Menu questions, reservation availability, delivery areas, allergen information, and special offers are asked by customers in Arabic, English, Hindi, and more every day. The AI chatbot can answer automatically in the customer's language - by text or voice note - takes reservation details, and routes anything that needs a human directly to your team shared inbox.
Financial Services and Insurance
Clients in the UAE enquire about products, coverage, and rates in Arabic, English, and Hindi. The multilingual AI chatbot provides accurate answers in the client's language from your approved product documentation, captures lead details, and routes qualified enquiries to the right advisor while staying fully within your compliance boundaries.
Multilingual WhatsApp Chatbot
Common Questions
What languages does the chatbot support?
Can the chatbot send voice messages?
Which AI models does Zena support?
What is the difference between BYOK and Zena AI Credits?
How does the knowledge base work?
Can the chatbot handle conversations outside business hours?
Can I turn off the chatbot for specific conversations?
Available on All Plans.
Starting at AED 249/mo + VAT.
The multilingual WhatsApp AI chatbot - with auto language detection and voice message replies - is included on every Zena plan. Knowledge and memory storage is 500 MB on Starter, 2 GB on Growth and 5 GB on Business. All plans include monthly text and voice credits and support BYOK.
Your AI Chatbot. Multilingual Replies. Text or Voice.
24/7.
Plan your multilingual WhatsApp AI chatbot setup with Coexistence. Choose the capacity your business needs. Zero markup on Meta message fees; Meta fees are separate. Billed in AED.