Multilingual AI Chatbot for WhatsApp —
Any Language, Text and Voice
Detects your customer's language from the first message and replies instantly — as a text message or a WhatsApp voice note. Arabic, English, Hindi, Urdu, Tagalog, and more. One chatbot for every customer your UAE business serves.
One AI Chatbot.
Any Language. Text or Voice.
The UAE has one of the world's most diverse workforces — customers message you in Arabic, English, Hindi, Urdu, Tagalog, Bengali, and more. Generic chatbots pick one language and fail the rest. They misunderstand, mistranslate, or default to English while your customer is writing in Arabic.
Zena's AI detects the language of every incoming message and replies in kind — by text or by WhatsApp voice note, whichever fits the conversation. No configuration, no language selection menus, no separate bots. One chatbot handles every customer in your WhatsApp inbox, 24 hours a day, from your own business knowledge base.
What's Inside the
Multilingual AI Chatbot
Every capability designed around how UAE and GCC customers actually communicate on WhatsApp.
Auto Language Detection
Every incoming WhatsApp message is analysed and the chatbot responds in the same language automatically. Arabic, English, Hindi, Urdu, Tagalog, Bengali, French — whatever the customer writes in, the AI replies in kind. Gulf dialect, Modern Standard Arabic, and Arabizi are all handled without any configuration from your side.
Voice Message Replies
The AI can reply with WhatsApp voice notes in the customer's language — not just text. When enabled, Zena generates spoken audio in the detected language and sends it as a native WhatsApp voice message. Customers who prefer to listen rather than read get a natural, human-feeling reply in their own language.
RAG Knowledge Base
Upload your product catalogue, FAQs, pricing sheets, policies, and service details. The multilingual WhatsApp chatbot searches your documents using Retrieval Augmented Generation to answer customer questions from your actual business content. Not generic AI training data. Starter: 20 docs. Growth: 40 docs. Business: unlimited.
Bring Your Own API Key
Connect your own OpenAI or Google Gemini API key and pay your provider directly. Zena charges zero markup on AI usage. Choose your model: GPT-4o-mini, GPT-4o, Gemini Flash, or others. You stay in full control of your AI costs and model selection at all times.
Zena AI Credits Pack
No API account needed. Activate the Zena AI Credits Pack at AED 99/mo for approximately 1 million tokens and use Zena platform key directly. Available on all plans. Switch between BYOK and Credits any time from your Settings page.
Business Hours Awareness
Set your working hours and the chatbot adjusts its behaviour automatically. Outside hours it collects contact details, sets customer expectations, and sends a custom message in the customer language. Your business is always responsive even when your team is not available.
Contact Personalisation
The chatbot uses the customer name and any previously captured lead data to personalise every response. Interactions feel human, not robotic. Returning customers are greeted by name and the chatbot picks up where the last conversation left off on Growth and Business plans.
Rule-Based Triggers
Set keyword triggers that fire specific responses without any AI involvement. No API key required, no cost per message. Perfect for WhatsApp menus, pricing requests, location queries, and any fixed response that does not need AI to generate every time.
AI Conversation Summaries
Every conversation gets an AI-generated summary on the contact card. What was discussed, what was promised, what needs follow-up. Your agents never start a conversation cold. The summary is in the same language as the conversation and updates automatically after each session.
Three Steps to Set Up
the Multilingual AI Chatbot
No developer, no complex configuration. Connect, upload, and go live.
Connect Your AI Provider
Add your OpenAI or Gemini API key in Settings, or activate the Zena AI Credits Pack. One-time setup, takes under 2 minutes. Pick your model and you are ready. No technical background required.
Upload Your Knowledge Base
Upload your product docs, FAQs, pricing sheets, and policies. Zena processes them with RAG so the chatbot answers from your actual business content in any language. Not from generic AI guesses or hallucinations.
Go Live — Text and Voice
Enable the multilingual AI chatbot on your WhatsApp number and choose whether it replies by text, voice, or both. Every incoming message is handled automatically in the customer's language, 24/7, while your team focuses on qualified leads and complex cases only.
Every UAE Business Getting
WhatsApp Enquiries in Any Language
If your customers message you on WhatsApp in Arabic, English, Hindi, Urdu, or any other language, Zena handles it automatically — in text or voice.
Real Estate Agencies
Dubai and Abu Dhabi property enquiries arrive in Arabic, English, and Hindi at all hours. A multilingual WhatsApp chatbot answers property availability questions in the customer's language, shares listings from your knowledge base, qualifies buyers by budget and area, and books viewing appointments automatically. Brokers wake up to qualified leads with full conversation summaries, not a backlog of unanswered messages.
Healthcare Clinics and Medical Centres
UAE patients message clinics in Arabic, English, Hindi, and Urdu asking about consultations, treatment costs, doctor availability, and appointment slots. The AI chatbot answers in the patient's language — as a text reply or a voice note — from your clinic knowledge base, collects details for follow-up, and handles outside-hours messages with an appropriate response.
Retail and E-commerce
Product questions, stock availability, pricing, delivery timelines, and return policies. UAE customers ask all of these on WhatsApp before they buy — in Arabic, English, Hindi, or Tagalog. The AI chatbot answers instantly in the customer's language using your product catalogue as its knowledge base, reducing the volume of repetitive queries your team handles every day.
Education and Training Centres
Course enquiries, tuition fees, schedules, entry requirements, and enrollment steps arrive on WhatsApp from students speaking Arabic, English, Hindi, Urdu, and more. The chatbot answers accurately in the student's language — from your course documentation — and captures their contact details for your admissions team automatically. Voice note replies make complex answers easier to absorb.
F&B, Restaurants and Hospitality
Menu questions, reservation availability, delivery areas, allergen information, and special offers are asked by customers in Arabic, English, Hindi, and more every day. The AI chatbot answers instantly in the customer's language — by text or voice note — takes reservation details, and routes anything that needs a human directly to your team shared inbox.
Financial Services and Insurance
Clients in the UAE enquire about products, coverage, and rates in Arabic, English, and Hindi. The multilingual AI chatbot provides accurate answers in the client's language from your approved product documentation, captures lead details, and routes qualified enquiries to the right advisor while staying fully within your compliance boundaries.
The Chatbot Works Better
Connected to the Full Platform
Every feature below connects directly to your multilingual WhatsApp chatbot. They are one platform, not separate tools.
WhatsApp Team Inbox
When a conversation needs a human, the chatbot hands off seamlessly to your team with full conversation context and AI summary already in the shared inbox.
AI Lead Capture
The chatbot captures structured lead data automatically during the conversation. Name, phone, requirement, all extracted and saved without a form or landing page.
Chatflow Builder
Build structured conversation flows that guide customers through decisions, bookings, and enquiries using buttons, conditions, and AI nodes working together.
Bulk Broadcasting
Send personalised campaigns to your contact list and let the chatbot handle replies automatically in the customer's language — text or voice — depending on who responds.
CRM and Contacts
Every contact is saved with AI conversation summary, full timeline, tags, and lead history. The chatbot updates this automatically after every conversation.
Message Templates
Create Meta-approved templates in any language to re-engage customers outside the 24-hour conversation window when the chatbot cannot initiate first.
Team Management
Control which agents can toggle the chatbot on and off and what level of access they have across the platform. Roles: Superadmin, Admin, Agent, Viewer.
Analytics
Track AI reply volume, chatbot performance, and which conversations converted from automated to human handled. Full daily charts and custom date ranges.
Integrations and API
Connect the chatbot captured data to your CRM, n8n, or any system via REST API and outbound webhooks signed with HMAC-SHA256.
Number Management
Run different chatbot configurations on different WhatsApp numbers for different business lines, locations, or languages.
Owner AI Companions
Personal AI on your own WhatsApp number for content strategy and business advice while the multilingual AI chatbot runs your business inbox.
Security
UAE data residency, AES-256 encryption for all API keys, and row-level security per tenant. Your knowledge base and conversations are fully isolated.
Multilingual WhatsApp Chatbot
Common Questions
What languages does the chatbot support?
Can the chatbot send voice messages?
Which AI models does Zena support?
What is the difference between BYOK and Zena AI Credits?
How does the knowledge base work?
Can the chatbot handle conversations outside business hours?
Can I turn off the chatbot for specific conversations?
Available on All Plans.
Starting at AED 199/mo.
The multilingual WhatsApp AI chatbot — with auto language detection and voice message replies — is included on every Zena plan. Starter includes 20 knowledge base documents. Growth includes 40. Business includes unlimited. All plans support BYOK and Zena AI Credits Pack.
Your AI Chatbot. Any Language. Text or Voice.
24/7.
Set up your multilingual WhatsApp AI chatbot in ~5 min with Coexistence. No credit card. No markup on AI usage. Billed in AED.