Deploy a WhatsApp chatbot that replies in Arabic and English simultaneously, captures leads conversationally, and handles enquiries around the clock, all connected to your existing WhatsApp Business number.
Official Meta BSP · AED 149/mo · 14-day free trial · No credit card
Auto-detects your customer's language from the first message and responds in both Arabic and English simultaneously. Not a translation tool. Actual bilingual NLP built for GCC markets including Gulf dialect variations.
The AI asks qualifying questions conversationally, validates answers, and saves leads directly to your CRM. Works in Arabic and English. Sends instant WhatsApp notification to your team the moment a lead is captured.
Upload your product catalogue, pricing, FAQs, and service docs. The AI answers customer questions from your own content using RAG technology, so no more copy-pasting the same answers manually.
Configure keywords or conditions that trigger a handoff to a human agent. Your team takes over in the same conversation and the customer never has to repeat themselves. AI toggles back on when resolved.
Configure your business hours and the AI automatically adapts, setting expectations about response times outside hours, offering callback options, and handling urgent requests differently from routine enquiries.
Track AI reply volume, lead capture rates, conversation resolution times, and top contact activity. Growth and above plans include daily volume charts and custom date range filtering.
Dubai businesses receive a higher proportion of WhatsApp enquiries than almost any other city in the world. WhatsApp is the dominant business communication channel in the UAE, not email, not live chat, not phone. If you're not automating WhatsApp, you're manually handling every single message your business receives.
A WhatsApp chatbot changes that. It handles routine enquiries 24/7, captures leads automatically, and routes complex conversations to your team, so your staff spend their time on high-value work instead of answering the same questions repeatedly.
Dubai is one of the most linguistically diverse cities in the world. Your customers message in English, Arabic, Hindi, and more, but Arabic and English are the two that matter most for business communication. A chatbot that can't respond naturally in Arabic loses a significant portion of your potential leads before the conversation even starts.
Zena's AI was built bilingual from day one, not retrofitted with translation. When a customer messages in Arabic, the AI responds in Arabic. When they switch to English mid-conversation, the AI follows. When they mix both (extremely common in Dubai), the AI handles it without losing context.
There are many tools that claim to offer WhatsApp automation, but most are unofficial, built on top of WhatsApp Web or undocumented APIs. Using these puts your WhatsApp number at immediate risk of being banned by Meta.
The only safe way to automate WhatsApp for business in the UAE is through the official WhatsApp Business Cloud API, accessed through an authorised Meta Business Solution Partner (BSP). Zena is an official BSP. Your number is protected, your account is compliant, and you're operating within Meta's official platform guarantees.
Zena's plans start at AED 149/mo for the Starter plan, which includes the full AI chatbot with your own API key, lead capture, broadcasting, and a 2-agent team inbox. There are no per-conversation fees and no setup costs. You pay your AI provider (OpenAI or Google) directly at their published rates. Zena adds zero markup.
WhatsApp chatbot automation is particularly high-impact for Dubai businesses in these sectors:
Start your 14-day free trial. No credit card required. Our Dubai-based team handles setup end-to-end.
AED 149/mo · Official Meta BSP · Bilingual Arabic + English AI · UAE data residency