Stop manually answering the same WhatsApp messages every day. Zena automates your replies, captures leads, and manages your inbox in Arabic and English, so your team can focus on work that actually moves the business forward.
Official Meta BSP · From AED 199/mo (introductory) · 14-day free trial · UAE data residency
Your AI chatbot answers customer enquiries around the clock in Arabic, English, or both. It draws from your knowledge base and handles the full conversation until a human agent is needed.
The AI qualifies leads conversationally over WhatsApp. It asks your configured questions, validates answers, and saves completed leads to your CRM automatically.
Send personalised WhatsApp campaigns to your contact list, CSV upload, or Google Sheets audience. Schedule delivery, include rich media, and track results in real time.
Automate how conversations are routed to your team. Round-robin auto-assignment distributes new conversations to available agents. Collision detection prevents double-handling.
WhatsApp is the primary business communication channel in the UAE. Over 90% of UAE residents use WhatsApp daily, and for many businesses, especially in real estate, retail, healthcare, and F&B, WhatsApp generates more inbound enquiries than phone, email, and website contact forms combined.
The problem is that WhatsApp wasn't designed for business at scale. As enquiry volume grows, businesses either hire more staff to manage WhatsApp manually, or miss messages. Neither is a good outcome. WhatsApp automation solves this.
There are many tools that claim to automate WhatsApp using unofficial methods. Every one of these approaches violates Meta's terms of service and puts your WhatsApp number at immediate risk of a permanent ban.
Legitimate WhatsApp automation in the UAE requires the official WhatsApp Business Cloud API, accessed through an authorised Meta Business Solution Partner (BSP). Zena is an official BSP. Your number is fully protected and your automation runs within Meta's official platform.
UAE businesses that only automate in English are leaving a significant portion of their customer base unserved. A large percentage of business WhatsApp messages in the UAE arrive in Arabic, and a chatbot that responds in English to an Arabic message creates immediate friction.
Zena's AI handles Arabic natively. It detects the customer's language from the first message and responds appropriately in Arabic, English, or both. Arabic skip words, affirmation patterns (نعم / لا), and Gulf dialect variations are all handled correctly.
If you're new to WhatsApp automation, start with the highest-volume, most repetitive tasks your team currently handles manually:
These five use cases alone cover most of the manual WhatsApp workload a typical UAE SME's team handles every day.
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From AED 199/mo (introductory) · Official Meta BSP · Bilingual Arabic + English · UAE data residency
