The WhatsApp layer your existing stack was missing.
Most tools want you to migrate, retrain, and rebuild around them. Zena doesn't. It sits on top of your existing CRM, bookings, and team workflows, turning customer WhatsApp messages into the same structured data your stack already understands.
Shopify
HubSpot
Zoho
QuickBooks
Calendly
WooCommerceFive capabilities that turn WhatsApp into the operating layer of your business.
Replies in native Arabic or English the second a message lands — from your knowledge base, not the internet. No hallucinations, no wrong prices.
Every WhatsApp conversation in one place. Assign to agents, set statuses, leave internal notes — no more chasing threads across phones.
Send templated WhatsApp campaigns to segmented contacts. Schedule sends, track delivery and replies — within Meta's guidelines.
Every enquiry becomes a structured lead. Contact history, deal stages, tags, and revenue attribution — synced to your existing stack.
Keep using your WhatsApp Business app on your phone — same number, same chats. Zena connects via the official Meta Cloud API on top.
Zena AI by Fictoralabs helps UAE and GCC businesses automate WhatsApp with a bilingual Arabic-English AI chatbot, shared team inbox, lead capture, broadcasts, CRM, analytics, and WhatsApp Coexistence onboarding — so your WhatsApp Business App keeps working while you scale.
Built from day one for Arabic-English conversations, UAE data residency, AED billing, and the WhatsApp-first buying behaviour of Gulf customers.
Not retrofitted. Not translated. Every feature — from the AI chatbot to the broadcast engine — is designed for the way UAE and GCC businesses actually work.
Need a dedicated chatbot guide? Visit our WhatsApp chatbot Dubai page — this homepage covers the full automation platform including shared inbox, broadcasts, and Coexistence.
The systems you already run, the conversations your customers already prefer, connected.
Shopify + WooCommerce
Confirmation emails get buried. Every Shopify or WooCommerce order fires a WhatsApp conversation. Order confirmation, shipping updates, review requests, on the channel customers actually open.
order.confirmedA Dubizzle or Bayut enquiry sits in an inbox while your broker is at a viewing. Zena starts the WhatsApp the moment the enquiry lands, qualifies the lead, books the viewing, hands it back with full context.
lead.qualified
Zoho Books + QuickBooks
Late payments are a follow-up problem, not an accounting one. Zena turns every Zoho Books or QuickBooks invoice into a polite WhatsApp reminder sequence. Persistent, paid faster.
invoice.reminder
Calendly
Every no-show is a slot you cannot sell again. Zena pairs with Calendly to send confirmation, reminder, and easy reschedule on WhatsApp, the channel that actually gets read.
booking.confirmed
HubSpot
Your HubSpot lead score does not matter if nobody replies within five minutes. Zena fires a WhatsApp message the second a contact lands in HubSpot, and pushes every conversation back into the record.
contact.created
Google Sheets
Your team adds new customers to a Google Sheet all day. Zena watches the sheet. Every new row fires a WhatsApp welcome, follow-up, or campaign, automatically.
row.addedسلام، عندكم شقة 2BR في الخليج التجاري؟ ميزانيتي ٢ مليون. ممكن viewing الخميس؟
"Salam, do you have a 2BR in Business Bay? Budget 2M. Can I view Thursday?"
A Dubizzle or Bayut enquiry sits in an inbox while your broker is at a viewing. Zena starts the WhatsApp the moment the enquiry lands, qualifies the lead, books the viewing, hands it back with full context.
Calendly
Every no-show is a slot you cannot sell again. Confirm, remind, reschedule on WhatsApp, the channel that actually gets read.
HubSpot
Your HubSpot lead score does not matter if nobody replies within five minutes. Zena fires the moment a contact lands in HubSpot, and pushes every conversation back into the record.
Zoho + QuickBooks
Late payments are a follow-up problem, not an accounting one. Every Zoho Books or QuickBooks invoice becomes a polite WhatsApp reminder sequence. Persistent, paid faster.
Shopify + WooCommerce
Confirmation emails get buried. Every Shopify or WooCommerce order fires a WhatsApp conversation. Order confirmation, shipping updates, review requests, on the channel customers actually open.
Google Sheets
Your team adds new customers to a Google Sheet all day. Zena watches the sheet. Every new row fires a WhatsApp welcome, follow-up, or campaign, automatically.
These are the tools we get asked about most. If you're running something else, ask. Zena likely fits around it.
Everything that has to happen around the conversation for the conversation to actually convert. All four pieces, live, in one console.
Google ads, Instagram bio, QR codes on tables, a sticker in the window. Every place a customer might look becomes a click-to-WhatsApp entry point. No form. No call to wait for.
Customers don't time their questions around your shift. Zena's AI replies from your knowledge base in native Arabic, English, or Arabizi, the second the message lands.
When a conversation matters, the AI hands it over with the fields already filled. Who, what, when, how much. Your agent picks up where qualification ended.
Your menu, your prices, your booking rules, uploaded once and used in every conversation. If the answer isn't there, the AI says so. No fabricated details.
Every business has its own messaging pattern. Zena fits the one yours runs on.
AI qualifies every buyer enquiry in conversation, books the viewing, and hands the broker a full brief, in the language the buyer messages in.
AI manages reservations, walk-in enquiries, menu Q&A, and delivery orders across every branch. Friday at 9pm or Tuesday at 2am, same speed.
AI handles treatment enquiries, doctor availability, and appointment slots. Patients message in Arabic or English, the clinic gets structured records on the other side.
AI handles product, pricing, delivery, and returns questions from your catalogue. The customer gets the answer in the same conversation they were about to abandon.
Don't see your industry above? Message us. The system underneath fits any operation that takes enquiries on WhatsApp.
Three live surfaces, seven grounded capabilities, one platform. Every tile is a thing your team will use on day one.
Shared, role-aware, bilingual, with AI suggesting the next reply.
Nodes connect inbound messages to KB lookups, branches and replies. No code, no middleware.
Approved templates, scheduled sends, delivery and read rates ticking live. The marketing pulse of your day.
Native Arabic, English, Arabizi. Per-message language detection.
No forms. The AI qualifies leads conversationally and writes to CRM.
Your docs, your prices, your rules. The AI answers from them.
Pre-approved WhatsApp templates with text, media, buttons.
Auto-saved from threads. Tags, notes, filters, audience segments.
Superadmin, Admin, Agent, Viewer. Audit logs on Business and Enterprise plans.
Conversations, resolution, broadcast performance, lead conversion. One dashboard, full funnel.
Ten capabilities. One platform, one inbox, one bill. 14-day free trial, no credit card, billed in AED.
Most businesses start on Coexistence and stay there. Move to Cloud API when volume requires it. Both paths inherit your plan's agent and number limits.
Link your existing WhatsApp Business app to Zena. Your team keeps using the app on their phones. Zena layers AI and the team inbox on top. Broadcasting unlocks after your 14-day trial.
A dedicated number routed through Meta Cloud API. Built for high-throughput operations; agents and numbers scale with your plan. Our onboarding team handles Meta verification end-to-end.
Not sure which one? Start on Coexistence today. If you hit the volume ceiling, we migrate you to Cloud API without changing your number.
Native Arabic, AED billing, UAE servers, Meta-approved. End to end.
Gulf dialect on one line, Arabizi the next, English in the reply after that. Zena handles all three without configuration, the way customers actually message in this region.
Your subscription is a flat dirham amount, every month. No exchange rate volatility, no surprise FX charges from your card, no foreign transaction fees from your bank.
Leads, contacts, knowledge base, AI configuration, conversation history, team activity. All stored on UAE-region infrastructure. Not a backup region, not a regional cache. The primary store sits inside the country you operate in.
Zena is a Meta Business Solution Partner. Onboarding, template approval, and number management all go through the official Meta channel. No unsanctioned APIs, no risk of your number getting flagged for going around the system.
n8n is the connective tissue. Push new leads to a CRM, alert sales on Slack, sync contacts to a sheet, fire an enrichment API. Every Zena event can trigger any workflow n8n can run. Which is most things.
Abandoned Shopify cart triggers a Zena WhatsApp reminder. No reply in 24 hours, sales gets a Slack ping with the cart details.
AI confirms budget, timeline, and intent on WhatsApp. Contact pushed to HubSpot with the full brief. Assigned rep gets a Slack ping with the conversation summary.
Complaint flagged in the Zena inbox. Notion ticket created with the full conversation. Manager gets a WhatsApp notification, ready to escalate.
That's the deep end. None of it is required to start. Zena's core handles most of what UAE businesses need without writing a single workflow.
Pick the plan that matches your team size. Switch anytime. Cancel anytime.
Today's plans run AED 199 / 499 / 899. After our first 50 paying customers, public pricing moves to AED 249 / 599 / 999. Sign up today and your rate stays where it is, forever. Plus priority onboarding and a direct WhatsApp line to the founding team.
Your rate locks for life if you join the Founder 50.
For solo operators and small teams getting started.
No credit card · 14-day trial · broadcasting unlocks after trial
Your rate locks for life if you join the Founder 50.
For growing teams running multiple numbers or branches.
No credit card · 14-day trial
Your rate locks for life if you join the Founder 50.
For multi-branch operations and teams that automate everything.
No credit card · 14-day trial
Custom agent and number limits, white-label branding, centralised billing, dedicated account manager, SLA.
Add-ons: Extra agent seat AED 49/mo · Extra WhatsApp number AED 99/mo · Zena AI Credits Pack AED 99/mo (~1M tokens) · BYOK (OpenAI/Gemini): zero markup
Daily broadcast figures are plan ceilings. Actual sends scale with your WhatsApp messaging tier as Meta unlocks higher tiers from your sending history.
14-day free trial. No credit card. Live in 5 minutes with Coexistence.
