Bilingual WhatsApp Chatbot That Speaks
Arabic and English
The only WhatsApp AI chatbot built for the UAE and GCC market. Auto-detects language, responds naturally in Arabic or English, and learns from your own business knowledge base.
One Bilingual WhatsApp Chatbot.
Two Languages. Zero Setup.
UAE customers switch between Arabic and English mid-sentence. They write Gulf dialect, Modern Standard Arabic, and Arabizi in the same conversation. Generic chatbots built for Western markets fail here. They misunderstand, mistranslate, or reply in the wrong language entirely.
Zena bilingual WhatsApp chatbot auto-detects language on every single message and responds in kind. No configuration, no separate bots, no language selection menus. One chatbot handles your entire WhatsApp inbox in Arabic and English, 24 hours a day, using your own business content as its knowledge base.
Everything Your WhatsApp AI Chatbot
Needs to Handle UAE Customers
Every capability designed around how UAE and GCC customers actually communicate on WhatsApp.
Auto Language Detection
Every incoming WhatsApp message is analysed and the chatbot responds in the same language automatically. Arabic message gets an Arabic reply. English message gets an English reply. Gulf dialect, Modern Standard Arabic, and Arabizi are all handled without any configuration from your side.
RAG Knowledge Base
Upload your product catalogue, FAQs, pricing sheets, policies, and service details. The bilingual WhatsApp chatbot searches your documents using Retrieval Augmented Generation to answer customer questions from your actual business content. Not generic AI training data. Starter: 20 docs. Growth: 40 docs. Business: unlimited.
Bring Your Own API Key
Connect your own OpenAI or Google Gemini API key and pay your provider directly. Zena charges zero markup on AI usage. Choose your model: GPT-4o-mini, GPT-4o, Gemini Flash, or others. You stay in full control of your AI costs and model selection at all times.
Zena AI Credits Pack
No API account needed. Activate the Zena AI Credits Pack at AED 99/mo for approximately 1 million tokens and use Zena platform key directly. Available on all plans. Switch between BYOK and Credits any time from your Settings page.
Business Hours Awareness
Set your working hours and the chatbot adjusts its behaviour automatically. Outside hours it collects contact details, sets customer expectations, and sends a custom message in the customer language. Your business is always responsive even when your team is not available.
Contact Personalisation
The chatbot uses the customer name and any previously captured lead data to personalise every response. Interactions feel human, not robotic. Returning customers are greeted by name and the chatbot picks up where the last conversation left off on Growth and Business plans.
Rule-Based Triggers
Set keyword triggers that fire specific responses without any AI involvement. No API key required, no cost per message. Perfect for WhatsApp menus, pricing requests, location queries, and any fixed response that does not need AI to generate every time.
AI Conversation Summaries
Every conversation gets an AI-generated summary on the contact card. What was discussed, what was promised, what needs follow-up. Your agents never start a conversation cold. The summary is in the same language as the conversation and updates automatically after each session.
Your Bilingual WhatsApp Chatbot
Live in 48 Hours
No developer, no complex configuration. Connect, upload, and go live.
Connect Your AI Provider
Add your OpenAI or Gemini API key in Settings, or activate the Zena AI Credits Pack. One-time setup, takes under 2 minutes. Pick your model and you are ready. No technical background required.
Upload Your Knowledge Base
Upload your product docs, FAQs, pricing sheets, and policies. Zena processes them with RAG so the chatbot answers from your actual business content in Arabic and English. Not from generic AI guesses or hallucinations.
Go Live on WhatsApp
Enable the bilingual WhatsApp chatbot on your number. Every incoming message is handled automatically in the customer language, 24/7, while your team focuses on qualified leads and complex cases only.
Every UAE Business Getting
WhatsApp Enquiries in Two Languages
If your customers message you on WhatsApp in Arabic or English, Zena handles it automatically.
Real Estate Agencies
Dubai and Abu Dhabi property enquiries arrive in Arabic and English at all hours. A bilingual WhatsApp chatbot answers property availability questions, shares listings from your knowledge base, qualifies buyers by budget and area, and books viewing appointments automatically. Brokers wake up to qualified leads with full conversation summaries, not a backlog of unanswered messages from overnight enquiries.
Healthcare Clinics and Medical Centres
UAE patients message clinics in Arabic and English asking about consultations, treatment costs, doctor availability, and appointment slots. A bilingual chatbot answers these questions accurately from your clinic knowledge base, collects patient details for follow-up, and handles outside-hours messages with an appropriate response in the patient language.
Retail and E-commerce
Product questions, stock availability, pricing, delivery timelines, and return policies. UAE customers ask all of these on WhatsApp before they buy. A bilingual WhatsApp chatbot answers instantly in Arabic or English using your product catalogue as its knowledge base, reducing the volume of repetitive queries your team handles every day.
Education and Training Centres
Course enquiries, tuition fees, schedules, entry requirements, and enrollment steps arrive on WhatsApp from Arabic-speaking and English-speaking prospective students. The chatbot answers accurately from your course documentation in the student language and captures their contact details for your admissions team automatically.
F&B, Restaurants and Hospitality
Menu questions, reservation availability, delivery areas, allergen information, and special offers are asked by customers in Arabic and English every day. A bilingual chatbot answers all of these instantly, takes reservation details, and routes anything that needs a human directly to your team shared inbox.
Financial Services and Insurance
Clients in the UAE enquire about products, coverage, and rates in Arabic and English. A bilingual WhatsApp chatbot provides accurate answers from your approved product documentation, captures lead details, and routes qualified enquiries to the right advisor while staying fully within your compliance boundaries.
The Chatbot Works Better
Connected to the Full Platform
Every feature below connects directly to your bilingual WhatsApp chatbot. They are one platform, not separate tools.
WhatsApp Team Inbox
When a conversation needs a human, the chatbot hands off seamlessly to your team with full conversation context and AI summary already in the shared inbox.
AI Lead Capture
The chatbot captures structured lead data automatically during the conversation. Name, phone, requirement, all extracted and saved without a form or landing page.
Chatflow Builder
Build structured conversation flows that guide customers through decisions, bookings, and enquiries using buttons, conditions, and AI nodes working together.
Bulk Broadcasting
Send personalised campaigns to your contact list and let the chatbot handle replies automatically in Arabic or English depending on who responds.
CRM and Contacts
Every contact is saved with AI conversation summary, full timeline, tags, and lead history. The chatbot updates this automatically after every conversation.
Message Templates
Create Meta-approved templates in Arabic and English to re-engage customers outside the 24-hour conversation window when the chatbot cannot initiate first.
Team Management
Control which agents can toggle the chatbot on and off and what level of access they have across the platform. Roles: Admin, Agent, Viewer.
Analytics
Track AI reply volume, chatbot performance, and which conversations converted from automated to human handled. Full daily charts and custom date ranges.
Integrations and API
Connect the chatbot captured data to your CRM, n8n, or any system via REST API and outbound webhooks signed with HMAC-SHA256.
Number Management
Run different chatbot configurations on different WhatsApp numbers for different business lines, locations, or languages.
Owner AI Companions
Personal AI on your own WhatsApp number for content strategy and business advice while the bilingual chatbot runs your business inbox.
Security
UAE data residency, AES-256 encryption for all API keys, and row-level security per tenant. Your knowledge base and conversations are fully isolated.
Bilingual WhatsApp Chatbot
Common Questions
Does the chatbot actually understand Arabic or just translate?
Which AI models does Zena support?
What is the difference between BYOK and Zena AI Credits?
How does the knowledge base work?
Can the chatbot handle conversations outside business hours?
Can I turn off the chatbot for specific conversations?
Available on All Plans.
Starting at AED 199/mo.
The bilingual WhatsApp chatbot is included on every Zena plan. Starter includes 20 knowledge base documents. Growth includes 40. Business includes unlimited. All plans support both BYOK and Zena AI Credits Pack.
Your AI Chatbot. Arabic and English.
24/7.
Set up your bilingual WhatsApp chatbot in under 48 hours. No credit card. No markup on AI usage. Billed in AED.